Contact Us
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Frequently Asked Questions
Try these steps:
- We change codes occasionally, so please verify you have the right code. Visit your profile and check the code on the Block Bin info card.
- Enter the numbers on the lock starting from top to bottom.
- The code must be set correctly for the lock to open AND close.
- We ensure locks are functional on each service date. Contact us if you are experiencing lock problems and your next service date is not for awhile.
You can cancel your subscription at any time.
- Login, go to Profile.
- Find the Block Bin you no longer wish to subscribe to, press "Update Subscription", then press "Cancel". You will be refunded a prorated account credit.
Alternatively, go to Profile and scroll down to Account & Billing, then press "Manage Billing" to manage your subscriptions and payment methods.
If you are moving within Chicago, it is easy to switch your Block Bin over to one that is more convenient to your new home. You can unsubscribe from your existing bin on your Profile page. Then join a new Block Bin, or request a new bin in your new neighborhood.
If you are moving outside of the Chicago area, make a request for a new bin there. We are constantly expanding, and will launch Block Bins service in any community with sufficient demand.
You can move your subscription at any time.
- Login, go to Profile.
- Find the Block Bin you no longer wish to subscribe to, select "Update Subscription", then press "Cancel". You will receive a prorated credit towards your new Block Bin.
- Subscribe to the new Block Bin.
Alternatively, go to Profile and scroll down to Account & Billing, then press "Manage Billing" to manage your subscriptions and payment methods.
'It is possible your payment method has failed. Try updating your payment method.
Login, then go to Profile -> Account. Press "Manage Billing". You will be directed to a secure Stripe portal where you can manage your payment methods.
Did you recently cancel a subscription to a different bin?
- Go to Profile
- Find the Block Bin not displaying its code in your list of subscribed bins, press "Change Subscription".
- Press "Update" without changing your subscription quantity.